POLICIES & INFORMATION
Order Processing
Order processing: We strive to process all orders within 1-3 business days from the date of purchase. During peak periods or promotional events, processing times may be extended.
Shipping methods
We offer United States Postal Service Priority Shipping. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Timeframes
The estimated shipping time will depend on the selected shipping method and your location. Please note that these timeframes are approximate and can be affected by factors beyond our control, such as weather, customs clearance, and carrier delays.
Billing Address Only Shipping
To help prevent fraud and protect customer transactions, Intriguing Hair only ships orders to the billing address associated with the payment method used at checkout. No exceptions can be made. Please make sure your billing and shipping addresses match before placing your order, as the address cannot be changed once the order is submitted. If you need to update your billing address, please contact your bank or financial institution before ordering.
Return & Exchange Eligibility
To qualify, all items must meet the following conditions:
- Unused, unworn, and uninstalled
- Uncut, uncolored, unwashed, and unaltered
- Original tags, hygiene seals, and packaging fully intact
- Free of odors, makeup, styling products, or residue
- Returned in original, resellable condition
Hygiene Notice: Once hygiene seals are broken, the item is final sale and is not eligible for return or exchange.
Final Sale Items
The following items are non-returnable and non-exchangeable:
- Worn, installed, cut, washed, colored, or altered products
- Custom-colored, custom-made, or modified wigs, bundles, and hair pieces
- Clearance, promotional, and discounted merchandise
- Digital products and gift cards
- Medical cranial prosthesis units once opened or fitted
Exchanges
Eligible items may be exchanged within three calendar days of delivery. Products must be unused, unworn, unwashed, unaltered, and returned in their original condition and packaging. A $35 restocking fee applies to all approved exchanges.
All wigs, custom-colored products, and custom-sized products are FINAL SALE and are not eligible for returns, refunds, or exchanges.
Restocking & Processing Fee
A$35 restocking and sanitation feeapplies to all approved returns. Original shipping charges are non-refundable.
Return Authorization Process
- Email info@intriguinghair.com with your order number
- Receive return authorization and instructions
- Ship the item within 3 business days of approval
- Inspection occurs within 3–5 business days of receipt
- Approved refunds or exchanges are processed accordingly
Medical / Cranial Prosthesis Units
Due to hygiene compliance standards, medical wigs must remain sealed to be eligible for return. Once opened, tried on, or fitted, these units are final sale.
Fraud Prevention & Policy Enforcement
Intriguing Hair reserves the right to deny any return or exchange that shows evidence of wear, alteration, misuse, or otherwise violates the terms of this policy.
This policy is in place to ensure fairness, safety, and the highest quality standards for all clients.
Online Orders & In-Store Pickup
All orders placed online will be shipped to the address provided at checkout and will include tracking. Intriguing Hair does not offer in-store pickup for online orders.
Customers who wish to purchase and receive items in-store must complete their purchase directly at our physical location.
Identification & Payment Verification
For in-store purchases, customers must present a valid government-issued photo ID and the original payment method used for the transaction. This helps us verify identity, protect customer information, and reduce fraudulent activity.
Product Availability & Store Hours
In-store purchases and pickups are subject to product availability and regular store hours. We recommend contacting the store before visiting to confirm that your desired items are currently in stock.
Returns & Exchanges
All in-store purchases are subject to Intriguing Hair’s standard return and exchange policy. Please review our return policy online or speak with a store associate for additional assistance.
Questions & Support
These policies are designed to help maintain a safe and secure shopping experience for all customers. If you have questions regarding in-store purchases, product availability, or store policies, please contact the Intriguing Hair customer support team for assistance.